Terms of sale

Last updated: September 7, 2026

These General Conditions of Sale (CGV) apply to all sales concluded by Woodbrass.com, SAS with capital of 5,600,000 euros, whose head office is located at 2 rue de Milan – 44470 Thouaré-Sur-Loire and registered in the Nantes Trade and Companies Register under number 422 128298. Hereinafter referred to as “Woodbrass.com” and/or “Woodbrass” and/or the “Seller”.

They apply to individuals and professionals (the “Customer”) wishing to purchase the products offered for sale by the Seller on its website and/or in store (the “Products”). However, as the Consumer Code does not apply to professionals, certain provisions do not govern the relationship between Woodbrass.com and professionals: these include the right of withdrawal, the guarantee of conformity, as well as the use of mediation in the event of a dispute. Any legal entity as well as any individual commanding for their professional activity are considered professionals.

Modifications to these General Conditions of Sale are binding on Customers who use the website www.woodbrass.com (the “Site”) and/or in-store Customers from the time they are put online and cannot apply to transactions concluded previously.

1. Products

The main characteristics of the Products and in particular, the description and specifications of the Products are presented on the Site. Before placing an order, the Customer is required to refer to the description of each Product in order to know its properties, essential characteristics and announced delivery times. The Seller's customer service is available to the Customer for any questions or additional details concerning the characteristics of the Products. The photographs and graphics presented on the Site, which are intended to be as faithful as possible to the Products, are not contractual and cannot engage the responsibility of the Seller.

2. Price

The prices of the Products are indicated in euros all taxes included (VAT and all other applicable taxes in force) excluding participation in the processing and shipping costs detailed below.

In the event of an order for Products intended to be delivered to a country other than the European Union and DROM-COM, the Customer will be considered as the importer of the Product(s) concerned and will be solely liable for the related taxes. For all Products shipped outside the European Union and DROM-COM, the price will be calculated excluding taxes automatically on the invoice. The Customer is advised that customs duties, other local taxes, import duties and/or state taxes may be payable. Payment of the above-mentioned duties/taxes will be the exclusive responsibility of the Customer and will be their entire responsibility, both in terms of declarations and payments to the competent authorities and/organizations of the countries concerned. In this regard, it is up to the Customer to contact the local authorities regarding the above-mentioned rights/taxes aspects.

The Seller reserves the right to modify its prices at any time. The price and conditions applicable to the order are those in force at the time of firm and final validation of the Customer's order by the Seller following the terms defined in Article 5 below.

The Products ordered remain the property of the Seller until full payment of the price.

Non-Professional Customer: Upon receipt by the Non-Professional Customer of the Products ordered, the risks of loss or deterioration of the Products subject to retention of title as well as the damage that the Products may suffer or cause will be transferred to the Customer.
Professional Customer: The Products travel at the risk of the Professional Customer who assumes the risks of transport in full (theft, loss, deterioration, destruction, etc.). The transfer of risks of transport of the Products to the Professional Customer takes place upon delivery of the Products to the first carrier.

Any change in VAT rate may be reflected in the price of the Products or services. Special pricing conditions may be applied depending on the specifics requested by the Customer. The Customer will be informed of the delivery costs applicable to their order before final validation and payment of the price.

The Seller reimburses the difference if the Customer finds a cheaper price elsewhere, excluding promotional operations (sales, clearance, etc.). This offer is valid within 7 days for any Product purchased from the Seller. It is conditional on the presentation of a proforma invoice (quote) drawn up no later than 7 days after purchase by an authorized reseller, competitor of Woodbrass, located in mainland France and having the Product in stock with identical service conditions and guarantees.

The Products eligible for reimbursement must in particular be:

Characteristics of the Products: new Products of the same brands, same references/characteristics and marketed under the same service conditions,
Availability of the Products concerned: the Products eligible for reimbursement of the difference must be available from competing brands in stores and/or on the website.

The refund request must be made by the Customer to the following email address: service-administrationdesventes@woodbrass.com

Reimbursement is made within 30 days of the request in the form of a purchase voucher valid for a period of 6 months and usable by the Seller in one or more installments.

3. Eco – participation

The Seller is a member of the eco-organization "Ecosystem" which guarantees in particular the collection, decontamination and recycling of used electrical and electronic devices, in compliance with the highest environmental and social requirements.

In this context, the price of the Products sold on the Site includes an "eco-contribution", mentioned visibly and independently of its sale price, making it possible to finance the collection and recycling of used electrical and electronic devices. “Eco-participation” is mentioned on each Product sheet.

In the event of sale by the Seller of an electrical or electronic Product, the Customer may benefit from the return, free of charge, of his old used electrical or electronic products/equipment, within the limit of the quantity and type of Products sold. (articleL 541-10-8 of the Environmental Code), the request to take back used electrical and electronic products must be made on the Site via the contact form made available to the Customer from their account: Customer account > My account > After-sales service contacts.

The Customer can also find a collection point by connecting to: www.eco-systemes.fr

4. Refurbished items

Products sold in the “Reconditioned Items” category have a special regime (the “Reconditioned Products”) These items benefit from prices lower than the prices currently charged by the Seller, in the case of Products received in the Seller's stocks or having been the subject of a Customer return with:

damaged packaging;
an aesthetic defect (varnish defect, scratches, dents, damaged coating,)
a product tested compliant after repair.

In all cases, these Refurbished Products have been subject to rigorous examination by the Seller: they have been checked and/or repaired so that their functional qualities are certified. If visual imperfections persist, they will be reported by the Seller in the Product description sheet. Unless specified by the Seller, they do not call into question the proper functioning of the Refurbished Product.

Under the terms and conditions defined in Articles 9 (withdrawal) and 10 (legal guarantee of conformity) below, the Customer has a legal right of withdrawal and the legal guarantee of conformity on the Refurbished Products.

5. Order

5.1 Orders for Products by the Customer may be placed as follows:

1/ On the Internet (7 days a week - 24 hours a day) www.woodbrass.com
2/ By telephone (Monday to Friday from 9:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 6:00 p.m.)
From mainland France: 01 86 65 03 03
From Belgium, Switzerland, International: +33 2 57 88 00 74

contractual information is presented in French and will be the subject of a confirmation including said information, at the latest at the time of validation of the Customer's Order.

On the Seller's Site, it is up to the Customer to select the Products he wishes to order according to the following methods:

Have a customer account: prior to any first order, the Customer must create a customer account via the form available online. He must complete the form with his contact details and all the information necessary for delivery (mobile telephone number, access codes, etc.). Once their customer account has been created and during each visit to the Site, the Customer will identify themselves using their connection credentials;
The Customer will be solely responsible for the use of his identifiers or the actions carried out through his account. In the event that a Customer discloses or uses his or her identifiers in a manner contrary to their intended purpose, the Seller may then terminate access to the Account without notice or compensation. Under no circumstances can the Seller be held responsible in the event of theft of a Customer's identity.Any access and action carried out from a Customer's Account will be presumed to be carried out by this Customer. Any loss, misappropriation, or unauthorized use of a Customer's Identifiers and their consequences are the sole responsibility of the Customer, the latter being required to notify the Seller, without delay, by electronic message to the following address: conseil@woodbrass.com.
The Customer may close his Account at any time by sending an e-mail to the address: rgpd@woodbrass.com. The Seller will deactivate the Account as soon as possible and send the Customer an email confirming the closure. In the case of Orders in progress, these must be paid by the Customer and delivered by the Seller.
Complete the online order form specifying the Products and quantities desired and/or services chosen;
Validate the order after verification: before confirming his order, the Customer has the possibility to check the details of his order, its total price, the delivery method, the delivery/billing address, the payment method and to correct any errors;
Accept the General Conditions of Sale, after having read them, by validating the order. It is specified that orders will no longer be modifiable after validation on the Site by the Customer;
Make payment under the stipulated conditions.

Upon receipt of the Customer's Order, the Seller will carry out checks prior to validation of the Order and in particular, the effectiveness of payment for the Order.

Sales are only finalized after express acceptance and final confirmation by e-mail summary of the Customer's Order(s) by the Seller.During the order process, the Seller indicates to the Customer the possible shipping times and options for the Products purchased by the Customer.

By accepting the General Conditions of Sale, the Customer accepts that his invoice will be made available to him electronically in his customer area.

Paypal Express: When using Paypal express, the conditions of use of “Paypal express” apply. The Customer will not be required to create a customer account, the contact details used being those provided via their Paypal account. The Customer will then be solely responsible for the delivery address, and any modification thereof can only be made through their Paypal account.

5.2 The Seller reserves the right to cancel or refuse any Order(s) from the Customer, particularly in the following cases:

failure to implement the payment method provided by the Customer for payment of the order and dispute relating to the payment of a previous order;
order exceeding, by its content and/or its frequency, the needs of a non-professional Customer, and more generally, in the event of an abnormal order or bad faith by the Customer;
legitimate legal reason (article L 121-11 of the Consumer Code).

Any cancellation or refusal of an Order will be notified to the Customer by email.

6. Availability

6.1 The Seller's Product offers and prices are valid as long as they are visible on the Site, within the limits of available stocks and excluding promotional operations mentioned as such on the Site. In the event of unavailability of the Product after placing the Order, the Customer will be informed by email, SMS or postal mail.

6.2 For Products not stored in the Seller's warehouses, offers are valid subject to availability from manufacturers/suppliers.

In this context, information on the availability of the Products is provided at the time of placing the Order. This information comes directly from the Seller's manufacturers/suppliers; errors or modifications may exceptionally occur. In the event of unavailability of the Product after placing the Order, the Seller will inform the Customer by email, SMS or postal mail, upon receipt of the information received by its manufacturers/suppliers.

Likewise, it may happen that the number of Products ordered is greater than the number of Products in stock. In this case, the Customer will be informed subsequently of the availability date of the Product(s) ordered by email, SMS or by post. In the event of confirmed unavailability/out of stock of the Product, the Order will be canceled and the Customer will be informed by email.

The Customer can contact the Seller's customer service who will guide them to the Product best suited to their needs at the following numbers:

Metropolitan France: 01 86 65 03 03
Belgium, Switzerland, International: +33 2 57 88 00 74

6.3. In accordance with the legal provisions in force and in any event, in the event of unavailability of the Products, the Customer has the option of being reimbursed for the Products ordered within 14 days following his request.

7. Delivery

7.1.General

Delivery means the transfer to the Customer of physical possession or control of the Products.

Any reservations and complaints must be notified to the carrier on the delivery document, or on their tablet. The customer must also express his reservations to the carrier by registered letter within three (3) days following receipt of the package, excluding public holidays, specifying/justifying the exact nature of the damage noted. Likewise, the Customer must inform the Seller within three (3) days of delivery to the following email address:

The Products will be shipped to the delivery address provided by the Customer during the Order process or that provided in their Customer account. The Customer is responsible for updating his data. The Customer undertakes to transmit, when placing the Order, all the information necessary for delivery in order to guarantee its successful completion and is solely responsible for any failure to deliver resulting from incorrect indication of its delivery information.

In order to optimize delivery, the Customer is asked to provide a mobile phone number on which the carrier can reach them during the day. An email address allows the Customer to be notified in advance of the delivery of the Order.

The Customer undertakes, for himself or for the recipient of the Order, to take delivery of the Products at the address he indicated when placing the Order. Upon delivery, the Customer or the recipient of the Products must be able, if requested, to prove their identity.

The Customer undertakes, after opening and checking the contents of the package(s) in the presence of the carrier, to sign the delivery receipt presented by the delivery person (paper or digital). Any reservations must be notified to the carrier on the delivery document, or on their tablet.The customer must also express his reservations to the Carrier by registered letter within 3 days following receipt of the package, excluding public holidays, specifying/justifying the exact nature of the damage noted.

Carrier contacts: Carriers

Unless the carrier has given the Customer the opportunity to check the good condition of the package and its contents, the Customer will have an additional period of 10 days to inform the carrier and the Seller of the defects noted by registered letter and/or e-mail.

To obtain further information on the Seller's partner carriers, the Customer is invited to consult the Seller's Site: Carrier contacts

Delivery of the Products does not include the commissioning of the devices or assembly.

7.2. Supply and delivery time

Delivery times are calculated in working days: Saturday, Sunday and public holidays being excluded and correspond to the average preparation/delivery times of the Order. They run from the date of confirmation of the Order by the Seller.

In the event of payment by transfer or Woodbrass gift voucher, the Order will only be processed upon receipt of payment. Consequently, the deadlines applicable in this case are those on the day of processing of receipt by the Seller of the Customer's payment and can therefore be modified compared to those mentioned on the day of placing the Order.

When the Customer orders several Products at the same time and they have different delivery times, the delivery time of the Order is based on the furthest delivery time. However, the Seller reserves the right to split shipments. Participation in processing and shipping costs will only be charged for a single shipment. Additional time is generally to be expected for shipments to Corsica and outside mainland France.

In the event of a foreseeable extension of the supply time, the Seller undertakes to inform the Customer as soon as possible and by any means (e-mail, telephone or postal mail) so that the Customer can choose to maintain or totally/partially cancel their Order. In the event of a supply delay, the Seller will inform the Customer by email/telephone and propose a new delivery time.

In any case and in accordance with the legal provisions in force, in the event of late delivery, the Customer may cancel his Order, if after having given notice to the Seller to deliver the Products within a reasonable additional period, the latter has not complied within this period.The contract is considered terminated upon receipt by the Seller of the letter or writing informing him of this resolution, unless the Seller has complied in the meantime. The amounts paid by the Customer will be reimbursed at the latest within fourteen days following termination of the order. If the Customer has received the Product(s) after notification, the Seller will reimburse the Product(s) and shipping costs, upon receipt of the Product(s) returned by the Customer.

7.3. Eligible delivery methods and delivery cost rates

Shipping costs are calculated before final confirmation of the Order by the Customer. The Seller offers different delivery methods on its online sales site: standard home delivery, express home delivery and delivery to a relay point. When placing an Order, only eligible delivery methods are offered to the Customer.

The Products are delivered, by the carrier and under its responsibility, to the delivery address indicated by the Customer during the Order process. In the event of collection from a relay point or post office, the Customer must present an original identity document. If the package is collected by a third party on behalf of the Customer, they must present their identity document, that of the Customer, as well as a power of attorney from the Customer.

Home deliveries of bulky products (+30kg) are made at the foot of the building. However, deliveries to the floor by the carrier mandated by the Seller are possible and will be subject to a quote subject to the prior approval of the Customer.

Depending on the nature, dimensions and weight of the Products ordered, as well as the geographic delivery area and the delivery option chosen, the Customer's Order will be transported by one of the Seller's transport partners.

Please note that to obtain further information on the different delivery methods and related prices, the Customer is invited to consult the Seller's Site below and, where applicable, the carriers' general conditions: https://www.woodbrass.com/frais+port+livraison

Special conditions – Delivery costs for new books

In accordance with article 1 of law no. 81-766 of August 10, 1981 relating to the price of books and the decree of April 4 2023 relating to the minimum pricing amount for the book delivery service, any order including one or more new books sent to the Customer's address is subject to the following specific rules regarding delivery costs:

when the total value of the new books included in the order is less than €35 including tax, the delivery costs invoiced cannot be less than €3 including tax;
when the total value of the new books included in the order is greater than or equal to €35 including tax, the delivery costs must be set at an amount strictly greater than €0 including tax.

These amounts constitute minimum thresholds imposed by regulations and constitute neither a flat rate nor a ceiling on delivery costs.

The delivery costs actually applicable to the order are calculated during validation of the basket, depending in particular on the content of the order, its weight, its characteristics, its destination and the delivery method selected by the Customer. They may therefore be higher than the minimum amounts provided for by the regulations.

For the application of these legal thresholds, only the value of new books included in the order is taken into account, including when it also includes other categories of products. The amount of the applicable delivery costs is indicated to the Customer before the final validation of his order and is paid concurrently with payment thereof.

8. Payment terms

8.1. Cash payment for individuals

By bank card from the CB, VISA, MASTERCARD networks

The Customer's banking data is fully encrypted and protected by the secure Hipay system. (SSL encoding). This means that bank details do not circulate unencrypted on the Internet and never reach the Seller's website. The Customer guarantees that he is fully authorized to use the bank card to pay for his Order and that this means of payment gives access to sufficient funds to cover all costs linked to the Order of Products or services on the Seller's site.

Payment by financing via ALMA

This offer is reserved for individuals (individuals of legal age) residing in France and holders of a bank card from the “CB” network issued in France and with a validity date greater than the duration of the chosen financing. The Seller offers its Customers the Alma credit service for the settlement of their purchases and the execution of payment. This service is conditional on the Customer's acceptance of the T&Cs or the credit contract offered by Alma SAS registered on REGAFI under number 90876.

The financing methods are offered with indication each time of the rate invoiced to the Customer following the link below: Alma

To benefit from split payment or credit. The Customer must enter personal information requested by ALMA for the purposes of processing the request for the granting, management and recovery of credit. The financing company reserves the right to accept or refuse the Customer's financing request, who has a withdrawal period of 14 days to renounce his credit. If ALMA refuses to grant credit for an order, the Customer will be invited to use another means of payment.

Payment security is ensured by ALMA and its service providers. All payments are protected by 3D Secure. ALMA is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the Civil Code.

The Customer is reminded that a loan is binding and must be repaid so that the Customer is invited to check their repayment capacity before committing.

By Paypal

PayPal is a company that offers an Internet payment service, allowing an Internet user to make payments via the Internet with an email address, without having to provide their bank card details for each transaction. In the event of payment by Paypal, the conditions of use of “Paypal” are applied and the Customer is invited to consult them directly on the “PayPal” site: Access Paypal

By bank transfer

An order number will be communicated to the Customer by email, immediately after validation of their Order. The Order number must be indicated by the Customer in the subject of their bank transfer. To do this, the Client is invited to use the bank details below:

NB: the Client is strongly advised to indicate “OUR transfer” for payments by transfer from the COM or abroad.

WOODBRASS.COM account holder
Domiciliation: GDES Entreprises (00015)
IBAN: FR76 1470 6000 6473 9429 9644 374
BIC: AGRIFRPP847

The Customer's Order can only be processed upon receipt of the transfer. If payment is not made within 15 days of the Order, the Order will be automatically canceled. Transfer costs are the responsibility of the Customer.

By Woodbrass Gift Vouchers:

To use Woodbrass gift vouchers, the Customer is invited to follow the following procedure:

1 - Enter the code(s) appearing on the checks on the Seller's payment page.
2 – The Customer can supplement the amount of their Order with the payment of their choice if the amount of the Order is greater than the amount offered.
3 - The value of the check must be used in its entirety.
4 - Woodbrass checks are valid for one year from their issue.

The Customer can also use their checks for any Order placed by telephone on 01 86 65 03 03 (free call) or in one of the Seller's Parisian stores.

Payment with credit

To use a credit, the Customer must contact the Seller's customer service at:

from mainland France: 01 86 65 03 03
from international International: +33 2 57 88 00 74.

Payment for professionals

By bank transfer

An Order number will be communicated to the Customer by email, immediately after validation of their Order, who must indicate this Order number in the subject of their bank transfer. To do this, the Client is invited to use the bank details below:

NB: the Client is strongly advised to indicate “OUR transfer” for payments by transfer from the COM or abroad.

WOODBRASS.COM account holder
Domiciliation: SG Nantes Entreprises
IBAN: FR76 3000 3032 1100 0200 7177 828
BIC: SOGEFRPP

By administrative mandate

This payment method is reserved for administrations: Town Hall, Conservatory, School, Orchestra, etc. The Professional Customer's Order will be considered accepted after receipt of the order form and its validation by the Seller.

In accordance with articles L441-10 and D441-5 of the Commercial Code, any late payment of more than thirty days is likely to give rise to a penalty equal to three times the legal interest rate as well as a fixed compensation for recovery costs of €40, without any prior formal notice being necessary.

By bank card from the CB, VISA, MASTERCARD networks

The Customer's banking data is fully encrypted and protected by the secure Hipay system (SSL coding) so that said banking details do not circulate unencrypted on the Internet and never arrive on the Seller's site. The Customer guarantees that he is fully authorized to use the bank card to pay for his Order and that this means of payment gives access to sufficient funds to cover all costs linked to the Order of Products or services on the Seller's site.

9. Right of withdrawal

-It is reminded that the right of withdrawal does not apply to professionals-

In accordance with articles L 221-18 et seq. of the Consumer Code, the Customer (individuals) has a right of withdrawal allowing him to cancel his order without having to justify it and without penalties.

9.1. Legal deadline for the right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of 14 calendar days (public and non-working holidays included) from the day after receipt of the Products to exercise their right of withdrawal without having to justify their decision or pay penalties. If the withdrawal period expires on a Saturday, Sunday or public holiday, it is extended until the first following working day.

The Customer has a period of 14 days from his notification of withdrawal to return the Products affected by the withdrawal.

In the event of an order containing several Products, the 14-day period for communicating your decision to withdraw runs from receipt of the last Product.

9.2. Additional withdrawal period offered by the Seller (30 days)

The Seller offers the Customer to extend their legal right of withdrawal (14 days) by increasing it to 30 calendar days from receipt of the Products. The Products must be returned within this initial period of 30 days. In the same way and for purchases of Products made in store, the Seller offers the Customer a withdrawal period of 30 days from receipt of the Products.

9.3.Conditions for exercising the right of withdrawal

If the right of withdrawal is exercised within the time limit, only the price of the Product(s) purchased and the shipping costs will be reimbursed capped at the standard rate, the return costs remaining the responsibility of the Customer.

Returns must be made by tracked mail/parcel in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, and accompanied by a copy of the purchase invoice for optimized management.

In the event of depreciation of the Product resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product, the Customer may be held liable.

To exercise the right of withdrawal, in accordance with legal provisions, the standard withdrawal form attached in Appendix 1, or any other declaration expressing the Customer's desire to withdraw without any ambiguity, must be returned by email, tracked postal mail or email with acknowledgment of receipt to the address referred to in Article 9.5 below.

9.4. Products excluded from the right of withdrawal

In accordance with the regulations in force, the right of withdrawal cannot be exercised for computer software unsealed by the Customer, goods made according to the Customer's specifications and/or personalized and goods unsealed by the Customer and cannot be returned for reasons of hygiene or health protection (in particular boxes of reeds, mouthpieces, mouthpieces, wooden recorder, harmonica, melodica, headphones, headphones, etc.).

In the same way, the right of withdrawal cannot be exercised for devices associated with a download of digital content and on downloads (software, music, etc.) not provided on a durable medium (CD, DVD, video games) whose execution has begun after express agreement of the Customer and express waiver of his right of withdrawal.

9.5. Return address

Products must be returned to:

For purchases of Products online: Woodbrass.com – Returns Service, 2 rue de Milan – 44470 Thouaré-Sur-Loire
For purchases in Woodbrass stores: Woodbrass store, 184 rue de Jean Jaurès - 75019 Paris

9.6. Refund

In the event of exercising the right of withdrawal, the Seller will reimburse the sums paid at the time of the Order (including delivery costs) at the latest within fourteen (14) days from the date on which the Seller is informed of the Customer's decision to withdraw and using the same means of payment as that used for the Order (by transfer in the event of expiry of the payment method initially used). Return costs remain the responsibility of the Customer, who is required to return the Product(s) to the Seller no later than fourteen (14) days following the day of notification of his decision to withdraw. In the event of return of the Product due to refusal of delivery by the Customer, the return costs generated will be deducted from the reimbursement. This reimbursement date may be deferred until complete recovery of the Product and/or provision of the RIB in the event of reimbursement by transfer. If the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by the Seller, the amount of reimbursement of the initial delivery costs may be limited to the amount of the standard delivery method offered by the Seller. No cash on delivery will be accepted for any reason. The advantages obtained when purchasing Product(s) will be canceled in the event of return of the Product accompanied by its reimbursement.

10. Guarantees

10.1. Legal guarantees

Independently of the commercial guarantee granted by the Seller and in accordance with the legal provisions in force, the Products offered for sale by the Seller benefit automatically and without additional payment:

from the legal guarantee of conformity, for Products that are apparently defective, damaged or damaged or do not correspond to the order (articles L.217-3 et seq. of the Consumer Code);
of the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered and rendering them unfit for their use (articles 1641 et seq. of the Civil Code), under the conditions defined below.

Guarantee of conformity

This guarantee only applies to individuals (non-professional individuals).

In accordance with the legal provisions in force, the Seller is responsible for any lack of conformity existing at the time of delivery of the goods within the meaning of article L.216-1 of the Consumer Code, appearing on the new, used/reconditioned Product(s) or since January 1, 2022, on the Digital Products under the conditions below.

Lack of conformity is characterized in the following situations:

Product unfit for the use usually expected of a similar product;
Product that does not correspond to the description given by the Seller even if it works perfectly;
Product which does not have the qualities announced by the Seller or agreed with the Customer;
Product which presents a manufacturing defect, an imperfection, poor assembly;
Installation that was not carried out correctly by the Seller or an incomplete or incomprehensible installation manual preventing the device from being assembled properly.

Defects may arise from:

The Product itself,
The packaging,
The assembly instructions,
The installation when this was carried out by the Seller or carried out under its responsibility.

For contracts concluded BEFORE January 1, 2022

As part of the legal guarantee of conformity, the Customer:

may take action against the Seller within a period of:
- two (2) years from the delivery of the New Products
- six (6) months from the delivery of the Used Products
in accordance with article L217-7 of the Consumer Code, the Customer is exempt from reporting proof of the existence of the lack of conformity of the Product, which are presumed to exist at the time of delivery if they appear within the aforementioned deadlines (2 years for New Products and 6 months for Used Products);
can choose between repairing or replacing the Products, subject to the cost conditions provided for by article L. 217-9 of the Consumer Code.

Failing this, if repair or replacement is impossible or could not be carried out within the month following receipt of the Product, the Seller will reimburse it.

For contracts concluded AFTER January 1, 2022

As part of the legal guarantee of conformity, the Customer can:

take action against the Seller within a period of:
- two (2) YEARS from the delivery of the New Products
- twelve (12) MONTHS from the delivery of the Used or reconditioned Products
In accordance with article L217-7 of the Consumer Code, the Customer is exempt from providing proof of the existence of the lack of conformity of the Products, which are presumed to exist at the time of delivery if they appear within the aforementioned deadlines (2 years for New Products and 12 months for Used or reconditioned Products);
Since January 1, 2022 and for digital elements integrated into Products/goods, the Customer benefits from:
- a period of two (2) years from delivery of the good when the contract provides for the continuous supply of digital content or a digital service for a period less than or equal to two (2) years, or when the contract does not determine the duration of supply, or
- benefits from a period corresponding to the duration mentioned in the contract when the contract provides for the continuous supply of digital content or a digital service for a period of more than two (2) years;

The Customer can choose between repair or replacement of the Products (articles L217-9 et seq. of the Consumer Code):

if the Product is repaired within the framework of the legal guarantee of conformity, the Customer benefits from a six (6) month extension of the initial guarantee;
notwithstanding the Customer's request for repair, the Seller reserves the right to replace the Product if the repair of the Product were to result in a manifestly disproportionate cost and/or if compliance proves impossible.Bringing a Product into conformity due to the Seller's inability to repair it within one (1) month following the Customer's request, gives rise, for the benefit of the Customer, to a new legal guarantee of conformity period of two (2) years attached to the replaced Product. This provision applies from the day the replacement Product is delivered to the Customer;
In accordance with article L217-10 of the Consumer Code, if repair and replacement of the Product(s) is impossible, the Customer may return the Product(s) and have the price refunded or keep the Product(s) and have part of the price refunded.
The Customer has the same option if:
- the solution requested, proposed or agreed, in application of the legal guarantee of conformity, cannot be implemented within one (1) month following the Customer's complaint; OR
- if this solution cannot be done without major inconvenience for the Customer given the nature of the Product and the intended use.

However, the sale cannot be canceled if the lack of conformity is minor.

To exercise the legal guarantee of conformity, the Products concerned must be returned to the Seller in the condition in which the Customer received them with all the elements (accessories, instructions, etc.), as well as a copy of the purchase invoice.

Returns are made exclusively after agreement with the Seller's after-sales service (return voucher), which will organize the returns according to its transport methods and at the Seller's expense

Legal guarantee against hidden defects

The Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the Customer would not have acquired it, or would have only given a lower price, if he had known about them (articles 1641 et seq. of the Civil Code). The Seller is not liable for apparent defects of which the Buyer was able to convince himself.

The action resulting from hidden defects must be brought by the Customer within two years from the discovery of the defect (article 1648, paragraph 1 of the Civil Code). In this case, the Customer can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.

The Customer must provide proof of the existence of the defect, by any means, namely that:

The defect existed at the time of purchase;
The defect was hidden at the time of purchase;
The product is unsuitable for the use for which it is intended or is seriously diminished.

10.2. Commercial guarantee

The Seller grants its:

Non-Professional Customers, an extension of the above-mentioned legal guarantees to bring them to an overall duration of three (3 years) on all Products presenting the mention "3 year guarantee";
Professional customers, a one (1) year commercial guarantee.

This commercial warranty does not cover:

the replacement of consumables (examples: batteries, bulbs, fuses, wear of recording or playback heads, strings, pre-amp and power tubes, etc.);
accessories (examples: speakers, power supplies, tweeters, faders and crossfaders, cases and covers, etc., except in special cases);
abnormal or non-compliant use of the Products (the Customer is invited to carefully consult the instructions for use provided with the Products).
damage due to the intervention of a repairer not approved by the Seller;
damage resulting from a cause external to the device (for example, accident, shock, lightning, current fluctuation, temperature and/or humidity differences, etc.).

The majority of manufacturers/suppliers take care of and manage the After-Sales Service (After-Sales Service) of their Products directly with the Customer. Consequently and where applicable, the Seller's after-sales service will redirect the Customer to the approved technical station so that their Product can be repaired.

Other brands require that the Product be received by the Seller before being transmitted to the technical station. The Seller's after-sales service will then generate a return agreement number.

Returns in Metropolitan France are made exclusively after agreement with the Seller's after-sales service (return voucher), which will organize the returns according to its transport arrangements and at the Seller's expense. Upon receipt of the return voucher sent by email by the Seller's after-sales service, the Customer will have 30 days to return their Products.If the Products are not returned within the allotted time, the return costs will be borne by the Customer.

The implementation of the Seller's commercial guarantee is carried out by repairing the damaged Product. In the event that the product cannot be repaired, the Seller will exchange it with a Product of equivalent characteristics, or reimburse it in the form of a credit valid for one (1) year. Reimbursement of the broken product requested by the Customer ends the contractual guarantee.

The Customer is informed that certain manufacturers/suppliers offer extended warranties to which the Seller is not a party. These guarantees are then provided directly by these manufacturers/suppliers under the terms and conditions defined by the latter as they appear on the descriptive sheets of the Products concerned by the “supplier guarantee”.

Please note that the commercial guarantee does not deprive the Customer of the provisions relating to the legal guarantee of conformity and/or the guarantee of hidden defects as recalled above.

10.3 Out-of-warranty repair

The provisions of this article apply, except for the application of the legal guarantees of conformity and hidden defects specified previously, if:

the Customer's device does not benefit from the application of a commercial guarantee covering its repair (in particular malfunction not covered by the guarantee)
or if the commercial guarantee is denounced upon deposit of the Customer's device.

In this case, the Seller will inform the Customer of the need to issue a quote.

Payment of a deposit

If the Customer accepts the out-of-warranty repair estimate, a deposit will be requested. This deposit will be deducted from the amount of the Product repair. In the event of refusal of repair by the Customer following the estimate, this sum as a deposit will remain with the Seller.

In accordance with article L. 214-2 Consumer Code, sums paid in advance bear interest at the legal rate at the expiration of a period of three months from payment until the repair service is carried out. This interest is deducted from the balance to be paid at the time of completion.

Establishing the quote

The quote is estimated and is valid for one (1) month from its date of issue. Upon acceptance of this quote by the Customer, and payment of the amount due, the repair of the Product will be scheduled and the return date communicated to the Customer.

Amendment quote

Quotes are only estimates. During the repair, the diagnosis of the nature, extent and number of malfunctions affecting the device may be modified. If the cost of the repair proves to be higher than the amount of the estimate previously sent and accepted, an amended estimate will be established and the device will only be repaired after obtaining the Customer's prior and express agreement on the new amount of the repair estimate which will be indicated to him. In any event, this corrective estimate is valid for one (1) month from its date of issue.

This amended estimate is sent to the Customer by email and/or postal mail to the address indicated on the repair order. After acceptance of the corrective estimate by the Customer, the Product is repaired and the amount of the deposit, if such a deposit has been paid, will be deducted from the amount of the repair.

The Customer is reminded that accepting the proposed corrective quote implies their obligation to pay the price indicated.

Refusal of Quote by the customer

In the event of refusal by the Customer of the proposed estimate or corrective estimate:

the Product will be returned to the Customer as is or, where applicable, destroyed with the prior written agreement of the latter;
return costs (and, where applicable, administrative management costs) will be invoiced to the Customer in the event of a request for return of the unrepaired Product;
the deposit paid by the Customer will be kept by the Seller.

11. Responsibility

In accordance with the regulations in force, the Seller is not responsible in the event of non-execution of the order attributable to the Customer and/or in the event of force majeure and/or in the event of external and unforeseeable events of a third party. The products offered comply with current French legislation. The Seller cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered and it is up to the Customer to check in advance with the local authorities the possibilities of importing or using the Products he plans to order.

The choice and purchase of a Product by the Customer are under his sole and exclusive responsibility. Consequently, the total or partial impossibility of using the Products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement and/or liability of the Seller, except in the case of a proven hidden defect, non-conformity, defect or the exercise of the right of withdrawal provided for by the Consumer Code. The Seller is only responsible for the content of the pages he publishes.

In the event of professional purchases: the Seller will not incur any liability for any indirect damage as a result of these General Conditions of Sale, operating loss, loss of profit, loss of opportunity, damage or costs, which may arise due to the purchase of the Products and/or any other damage resulting from improper use of the Products. The Seller cannot be held responsible for any loss of data, files and/or damage defined in the previous paragraph. The total or partial impossibility of using the Products, in particular due to material incompatibility, cannot give rise to any compensation and/or reimbursement and/or liability of the Seller.

12. Intellectual Property

All intellectual property rights arising from these General Conditions of Sale and the Site remain the exclusive property of the Seller, and where applicable, its partners. The Seller retains all intellectual property rights relating to the Products, photographs, videos, illustrations, technical documentation (non-exhaustive list) ... as reproduced and/or represented on the Site, which cannot be reproduced, represented or exploited without the prior written authorization of the Seller.

13. Applicable law – Disputes – Processing of complaints – Mediation

13.1. Applicable law

These General Conditions of Sale are subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

13.2. Complaints processing

For any complaints, the Customer can contact customer service by logging into their customer account via the Woodbrass.com website, in the “contact us” section.

13.3. Mediation of consumer disputes

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Seller is a member of the Consumer Mediation Center Service of Justice Conciliators (CM2C), whose contact details are as follows:

CM2C
49 rue de Ponthieu, 75008 Paris
contact@cm2c.net – 01 89 47 00 14 https://www.cm2c.net

The Customer may use the mediation service for any consumer dispute linked to an order placed with the Seller on the internet.

In accordance with the applicable regulations, any consumer dispute must first be submitted in writing to:

Woodbrass.com – Customer Service
2 rue de Milan 44470 Thouaré-sur-Loire

After prior written action by the consumer vis-à-vis the Seller, the Mediator Service may be contacted for any consumer dispute for which resolution has not been successful.

To find out how to contact the Mediator, the Client can go to the CM2C website at the address: https://www.cm2c.net

14. Personal data

The collection by the Seller of the Customer's personal information and personal data is necessary for the management of his order and the optimization of his commercial relations with the Seller. They may be transmitted to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. However, this information and data are kept only for the period necessary for the execution of the Customer's order and any guarantees that may apply, increased by the legal deadlines relating to proof thereof. The information collected is not subject to any transfer outside the territory of the European Union.

In accordance with the Data Protection Act of January 6, 1978, the Customer has a right of access and rectification, erasure, limitation and opposition and portability relating to personal data concerning him. He may withdraw his consent to online processing at any time at the following link: Personal Data and/or by postal mail addressed to Woodbrass.com, 2 rue de Milan 44470 Thouaré-sur-Loire, indicating their last name, first name, e-mail address and if possible their customer reference. In accordance with current regulations, the request must be signed and accompanied by a photocopy of an identity document bearing the Customer's signature and specify the address to which the Seller's response must be sent within two (2) months following receipt of the request.

During the Customer's visit to the Seller's site, certain data concerning the Customer via the deposit of cookies may also be collected. These cookies allow the Seller to optimize the Customer's purchasing experience, personalize content and ads or even analyze traffic on the Site.In the same way as the data collected above, the information collected may be shared with the Seller's social media, communication and analysis partners who may combine it with other information provided by the Customer or collected during the use of their services by the Customer.

Any consumer can register free of charge on the BLOCTEL telephone canvassing opposition list: https://www.bloctel.gouv.fr.

15. Environmental protection: Prevention of pollution, risks and nuisances

Unique identifier number for the EEE sector: FR002250_05BFVH.
CITEO unique identifier number: FR215156_01GTBY.

16. Appendices

Appendix 1: right of withdrawal form

Withdrawal form

The Customer is invited to complete and return this form only if he wishes to withdraw from his order and/or go directly to his customer account to complete it online.

To the attention of Woodbrass.com – customer service 2, rue de Milan – 44470 Thouaré-Sur-Loire and/or to the email address conseil@woodbrass.com.

I hereby notify you of my withdrawal from the contract relating to the sale of the goods / for the presentation of service (*) below:
Ordered on …………………………………….. / Received on ……………………………………………………………….. (*)
Order number: ……………………………………………………………………..
Name of the consumer(s): ………………………………………………………………..
Address of the consumer(s): ………………………………………………………………..
Signature of the consumer(s) (only if this form is notified on paper):
Date: ………………………………………………………………..
(*) Delete where applicable

Appendix 2 - Articles of the Consumer Code

In accordance with article L 217-15 paragraph 4, the provisions of articles L217-4, L217-5, L.217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the civil code are reproduced in full below:

Legal guarantee of conformity

Article L217-4 of the Consumer Code

The good complies with the contract if it meets in particular, where applicable, the following criteria:

1° It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristics provided for in the contract;
2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted;
3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract;
4° It is updated in accordance with the contract.

In accordance with article 21 of Ordinance No. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-5 of the Consumer Code

I.- In addition to the criteria of conformity with the contract, the good is compliant if it meets the following criteria:

1° It is suitable for the use usually expected of a good of the same type, taking into account, where applicable, any provision of European Union law and national law as well as all technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
2° Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model, before the conclusion of the contract;
3° Where applicable, the digital elements it contains are provided according to the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;
4° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
5° Where applicable, it is provided with the updates that the consumer can legitimately expect, in accordance with the provisions of article L. 217-19;
6° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect for goods of the same type, having regard to the nature of the good as well as public declarations made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.

II.- However, the seller is not bound by any public declarations mentioned in the preceding paragraph if he demonstrates:

1° That he did not know them and was not legitimately in a position to know them;
2° That at the time of the conclusion of the contract, the public declarations had been corrected under conditions comparable to the initial declarations; or
3° That the public statements could not have influenced the purchasing decision.

III.- The consumer cannot contest conformity by invoking a defect concerning one or more particular characteristics of the good, of which he was specifically informed that they deviated from the conformity criteria set out in this article, a deviation to which he expressly and separately consented when concluding the contract.

In accordance with article 21 of ordinance no. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-12 of the Consumer Code

Modified by Ordinance no. 2021-1247 of September 29, 2021 - art. 9

The seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs with regard in particular to:

1° The value that the good would have in the absence of lack of conformity;
2° The importance of the lack of conformity; and
3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the property into conformity if this is impossible or involves disproportionate costs, particularly with regard to 1° and 2°. When these conditions are not respected, the consumer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 et seq. of the civil code.Any refusal by the seller to proceed according to the consumer's choice or to bring the goods into conformity, is justified in writing or on a durable medium.

In accordance with article 21 of ordinance no. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Article L217-16 of the Consumer Code

In the cases provided for in article L. 217-14, the consumer informs the seller of his decision to terminate the contract. He returns the goods to the seller at the latter's expense. The seller reimburses the consumer the price paid and returns any other benefits received under the contract.

If the lack of conformity only concerns certain goods delivered under the sales contract, the consumer has the right to terminate the contract for all goods, even those not covered by this chapter, if he cannot reasonably be expected to agree to keep only the conforming goods.

For contracts mentioned in II of Article L. 217-1, providing for the sale of goods and, incidentally, the provision of services not covered by this chapter, the consumer has the right to the termination of the entire contract. In addition, in the case of a bundled offer within the meaning of article L. 224-42-2, the consumer has the right to terminate all related contracts.

The respective obligations of the parties to the contract, mentioned in article L. 224-25-22 and relating to the consequences of the resolution for digital content and digital services, are applicable to the resolution of the contract of sale of a good comprising digital elements.

In accordance with article 21 of Ordinance No. 2021-1247 of September 29, 2021, these provisions apply to contracts concluded from January 1, 2022.

Hidden defects

Article 1641 Civil Code

The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have only given a lower price, if he had known about them.

Article 1648 paragraph 1 Civil Code

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.